Privacy Policy

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Privacy Policy

Effective Date: May 16, 2026

Last Updated: May 16, 2026

Exotic Plant Food, LLC (“Exotic Plant Food,” “EPF,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, sign up for emails, submit a contact form, or otherwise interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide to Us

We may collect information you choose to provide, including:

- Name

- Email address

- Phone number

- Billing address

- Shipping address

- Order and purchase details

- Messages, questions, or other information you send through our contact forms or by email

- Any other information you choose to provide when communicating with us

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

- IP address

- Browser type

- Device type

- Pages visited

- Time spent on pages

- Referring pages or links

- General location information based on IP address

- Cookie and similar technology data

C. Account and Transaction Information

If you create an account, place an order, or begin a checkout process, we may collect information needed to provide store functionality, process transactions, and provide customer support.

D. Payment Information

Payments may be processed by third-party payment processors. We do not store full payment card numbers on our own systems when a third-party processor handles the payment.

2. How We Use Information

We may use personal information to:

- Operate and maintain the website

- Process and fulfill orders

- Communicate with you about orders, inquiries, or customer support

- Send you marketing emails, promotions, or updates if you sign up to receive them

- Improve the website, products, and customer experience

- Detect, prevent, or investigate fraud, abuse, or security issues

- Comply with legal obligations

- Enforce our terms, policies, and business operations

3. Email Marketing and Communications

If you sign up for our email list, we may send you updates, promotions, and marketing messages. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you opt out of marketing emails, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, or replies to customer service requests.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

- Keep the website functioning properly

- Remember preferences

- Support store and checkout functionality

- Understand site usage and traffic patterns

- Improve site performance and marketing effectiveness

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

5. Google reCAPTCHA and Similar Tools

Our website may use security tools such as Google reCAPTCHA to help prevent spam, abuse, and automated misuse of forms. These tools may collect hardware, software, browser, and usage information in accordance with the provider’s own privacy practices.

6. How We Share Information

We may share information with trusted third parties when reasonably necessary to operate our business, including:

- Website hosting and ecommerce platform providers

- Payment processors

- Shipping and delivery providers

- Email service providers

- Customer support providers

- Analytics or security service providers

- Professional advisors, such as accountants, insurers, or attorneys

- Government, law enforcement, or regulators when required by law or to protect rights, safety, or property

We do not sell your personal information for money.

If applicable law defines “sale,” “sharing,” or “targeted advertising” more broadly, you may have the right to opt out of certain types of data use or disclosure.

7. Data Retention

We keep information for as long as reasonably necessary to:

- Provide products and services

- Maintain business and tax records

- Resolve disputes

- Enforce agreements

- Comply with legal obligations

- Protect security and business operations

We may keep different types of information for different periods depending on the purpose and our legal or operational needs.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no system or method of transmission over the internet is completely secure. For that reason, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have privacy rights regarding your personal information, which may include the right to:

- Request access to personal information we hold about you

- Request correction of inaccurate information

- Request deletion of personal information, subject to legal exceptions

- Request a copy of certain personal information

- Opt out of certain types of data processing where required by law

To make a privacy request, contact us using the contact information below. We may need to verify your identity before responding.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or policies. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate consent, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date above. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact:

Exotic Plant Food, LLC

Email: info@exoticplantfood.com

Mailing Address: PO Box 2427, 18695 Pony Express Drive, Parker, CO 80134, United States

Phone: (517) 730-3177

Website: https://exoticplantfood.com